The speaker, Steven Burgess, is the founder and general manager of Steven Burgess Fine Furniture Limited. He emphasises that he and his team care about the customer and what they do for them. The team is proud of their work, from design to manufacturing, finishing, and delivery.

The business began in the 1990s as a very small pine furniture store. It has since grown and transitioned from a small store that bought and sold basic catalog products to a “modern, forward-thinking, innovative design and manufacturing hub”.

The team consists of people with expertise in creative design, technical design, technical manufacturing, and finishing. Collectively, they have “a hundred years or more expertise” that is available to the client. The company is not restricted by what is in a catalog, allowing them to make exactly what the customer requires aesthetically, practically, and structurally. The speaker states that their job is often simply problem solving, as they are skilled at finding technical solutions. If a client is looking for “something a bit special,” they are invited to visit the company in Alton Priors.